FAQ

We have set up a page that shows the answers to frequently asked questions.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Learn more about our store's safe checkout experience here.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Other payment methods: Apple Pay, Google Pay, PayPal, Shop Pay, UnionPay, Bancontact, Sofort & iDeal.

Netherlands 1 business day.
Belgium 1-2 business days.
Germany 2 business days.
France 2-3 business days.
Europe 1-5 business days.
Standard rate: €6,95
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for orders above €50 in central Europe. Free shipping for orders above €99 for the rest of Europe.
Please note that shipping rates could vary depending on your region.

Yes, we ship our products all over Europe.

Please note that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

If you experience defects, please feel free to reach out to see if we can work out the details.

Yes, we offer full and partial refunds.

For more information check our Refund policy.
A return request can be submitted within 30 days after receiving the purchased products.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Products should be returned undamaged and in original packaging.
Returns can be registered in our return portal.
You can choose your preferred carrier service. Return costs are calculated at the return portal.

Payments & Safety